Glida Private Limited ("Glida", "we", "us", or "our") is a digital community platform connecting doctors, healthcare professionals, patients, and partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or use the Glida platform, mobile applications, and related services.

1. Who We Are

Glida Private Limited operates this Platform as the data fiduciary. Registered address: [Registered Office Address]. Corporate Identification Number (CIN): [CIN]. Contact email: privacy@glida.in | Phone: [+91-XXXXXXXXXX].

2. Scope

This Privacy Policy applies to all personal data we process through our website, apps, event microsites, support channels, and payment systems. When third parties (e.g., Razorpay, analytics providers) collect your data independently, their privacy policies apply.

3. Personal Data We Collect

• Identity & Contact Data (name, email, phone, address)
• Account & Profile Data (login info, preferences, saved events)
• Transaction Data (orders, payments, GST info)
• KYC Data (if required for compliance)
• Device & Usage Data (IP, browser, app version)
• Cookies & Analytics Data
• Event Participation Details (RSVPs, feedback, photos, etc.)

4. Sources of Personal Data

We collect data directly from you, automatically through your device, and via partners such as payment gateways, event organizers, and analytics providers.

5. Purpose and Legal Basis

We process your data for account management, payments, communication, compliance, marketing (with consent), analytics, and fraud prevention. All processing aligns with the Digital Personal Data Protection Act, 2023 and other Indian data protection laws.

6. Consent Management

You may withdraw your consent anytime by contacting us or adjusting your account settings. Withdrawal will not affect past lawful processing.

7. Children’s Privacy

Glida is intended for users aged 18 and above. We do not knowingly collect or process data from minors.

8. Data Sharing

We share data only with trusted service providers such as payment processors, hosting services, and regulatory authorities when legally required. We never sell personal data.

9. International Transfers

Your data may be transferred outside India in compliance with applicable data protection laws, ensuring adequate protection mechanisms.

10. Security

We follow reasonable security practices, including ISO/IEC 27001 standards. Razorpay handles payment data on PCI DSS-compliant infrastructure.

11. Data Retention

Data is retained only as long as necessary or legally required. When no longer needed, data is securely deleted or anonymized.

12. Your Rights

You have the right to access, correct, delete, or withdraw consent for your personal data. Contact us to exercise these rights.

13. Grievance Redressal

Grievance Officer: [Officer Name]
Email: grievance@glida.in
Address: [Full postal address]
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

14. Cookies & Analytics

We use cookies for analytics and personalization. You can manage or disable cookies in your browser settings.

15. Third-Party Links

Glida may contain links to other websites. We are not responsible for their privacy practices.

16. Changes to this Policy

We may update this Privacy Policy from time to time. Material updates will be notified on the platform.

17. Contact Us

For privacy inquiries, contact our Data Protection Team at privacy@glida.in